FAQ’s

Due to COVID-19 we adjusted our offering

Find your answers.

Other questions? Feel free to contact us!

  • I’ve ordered and haven’t received my tickets - what can I do?

    Most of our tickets are confirmed instantly when you purchase. To confirm your order, we send both an email and an SMS message. The SMS message is a back-up in case you ever have trouble accessing the email. Some tickets require manual handling; during working hours this can lead to a delay of up to one hour. If you booked while the venue was closed, we may only be able to send your ticket once the venue is open. If you haven’t received your confirmation 24 hours after ordering, please contact us.

  • Can I cancel my booking and receive a refund?

    Let´s Buddy is not obliged to exchange or refund unused tickets and service charge, but we very much want to help you. Whether we can refund your ticket will depend on the policy of the venue in question. You can find the cancellation policy of the venue on the product page, in the section titled ‘Cancellation’.

  • I may have to cancel my trip. Can I cancel my ticket later if I buy it now?

    We recommend that you select a ticket with the free cancellation option included, so you can cancel it up to 23:59 (11:59 PM) of the day before your visit date and get a full refund.

  • Where can I find the validity of my ticket?

    You can see the validity of your ticket directly on the voucher that you have received in your e-mail.

  • How can I get in touch with you?

    Feel free to send us an email on info@letsbuddy.app. We are happy to help!